Last Updated in 29th December 2025
Privacy Policy
1. Introduction
At Vertical Training Academy, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, enroll in training programs, or verify certifications. By using our services, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, mailing address, and emergency contact details provided during registration.
- Professional Information: Employer details, job role, and industry affiliation (e.g., telecommunications, rope access, construction).
- Training Records: Course enrollment, attendance, completion status, certification details, and verification requests.
- Payment Information: Billing details and transaction records (processed securely through third‑party payment providers).
- Technical Information: IP address, browser type, device information, and usage data collected through cookies and analytics tools.
3. How We Use Your Information
Your information is used to:
- Register you for courses and manage your training records.
- Issue and verify certifications such as tower climber certification or competent climber certification.
- Communicate important updates, schedules, and compliance information.
- Process payments and maintain financial records.
- Improve our website, training programs, and customer experience.
- Comply with legal and regulatory requirements.
4. Sharing of Information
We do not sell or rent your personal data. Information may be shared only in the following circumstances:
- Accreditation Bodies: To confirm compliance with OSHA, ANSI, SPRAT, IRATA, NATE, and GWO standards.
- Employers: When verification of employee certifications is requested.
- Service Providers: Trusted third‑party vendors who assist with payment processing, IT support, and learning management systems.
- Legal Requirements: When disclosure is necessary to comply with applicable laws or court orders.
5. Data Security
We implement administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, or misuse. While no system is completely secure, we continuously update our practices to meet industry standards.
6. Data Retention
- Training and certification records are retained for the duration of their validity plus any legally required period.
- Payment and transaction records are retained in accordance with financial regulations.
- You may request deletion of personal data not required for compliance or certification purposes.
7. Your Rights
As a user, you have the right to:
- Access your personal information.
- Request corrections to inaccurate or incomplete data.
- Request deletion of data where legally permissible.
- Opt out of non‑essential communications.
- Verify your certifications through our Verify Certification page.
8. Cookies and Tracking
Our website uses cookies and analytics tools to improve functionality and user experience. You may disable cookies in your browser settings, but some features may not function properly.
9. Third‑Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of third‑party websites.
10. Children’s Privacy
Our services are not directed toward individuals under 18. We do not knowingly collect personal information from minors.
11. Changes to This Policy
Vertical Training Academy reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact our support team at training@verticalacademy.us or through the website’s contact page.
